Privacy pOLICY

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details).

All such information is held on secure servers. We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

OSPREY Graeme Ellisdon Ltd complies fully with all applicable UK data protection and consumer legislation.

In order to serve you most efficiently, reputable third-party banking institutions handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict legal obligations to keep your personal information private.

When you shop on this Website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality
of our service.

We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:


Processing your orders

  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • When you create a shopping account while ordering online you will be given the option to receive information from OSPREY Graeme Ellisdon Ltd by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at info@ospreylondon.com or telephoning us on 01582 877205 9am - 5.30pm.
  • Your personal information may be disclosed to other businesses within OSPREY Graeme Ellisdon Ltd and to reputable third parties who will help process your order. OSPREY Graeme Ellisdon Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation. Occasionally we may make names and addresses available to companies whose product we consider maybe of interest
    to you. If you do not want to receive these offers, please ensure you tick the appropriate box as you go through the registration process.

 

Disclosure

You should be aware that if requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

 

Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept cookies, you will be unable to use this Website. Click here for more information on 'Cookies

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Please check back frequently to see any updates or changes to our privacy policy.

Questions regarding this policy should be directed to:

Customer Services
OSPREY LONDON
PO Box 1292
LUTON
LU1 9GF